Privacy Policy

1. Who we are

Shoplink is a mobile-first storefront tool that lets sellers publish products and take orders over WhatsApp. "We", "us", and "Shoplink" refer to the operator of shoplink.page. Each seller is independently responsible for their own shop, listings and customer conversations.

2. Information we collect

• Account details — your email address and sign-in identity when you create a seller account (including via Google sign-in).
• Shop profile — business name, shop link, WhatsApp number, county, sub-county, area, description, banner and social links you choose to add.
• Product content — titles, prices, stock, descriptions, attributes and images you upload or generate.
• Technical data — basic log and device information generated when pages are loaded, used to keep the service running and secure.

Shoplink does not process card payments and does not collect shopper payment details. Checkout happens directly in your WhatsApp conversation.

3. How we use information

• To create and operate your shop and public storefront page.
• To turn your captions, photos and voice notes into structured listings.
• To generate promotional visuals you request in the Promo Studio.
• To secure accounts, prevent abuse and fix problems.
• To send essential service messages, such as sign-in and account emails.

4. What is public

Your shop page, business name, shop description, location, social links, product listings and product images are public by design — anyone with your shop link can view them. Your email address is never shown publicly. Your WhatsApp number is shown so shoppers can contact you; if you don't want it public, don't add it.

5. Service providers

We rely on third parties to run Shoplink: cloud hosting and database/authentication infrastructure, file storage for images, and an AI provider that processes the text or images you submit in order to draft listings and promo visuals. These providers process data on our behalf under their own terms. WhatsApp, Instagram, Facebook, TikTok and X are independent services governed by their own policies once you leave Shoplink.

6. Cookies and storage

Shoplink stores a sign-in session in your browser so you stay logged in, plus small preferences such as your chosen shop theme. We do not run advertising trackers.

7. Retention and deletion

We keep your shop and product data for as long as your account is active. You can edit or delete individual products at any time from your dashboard. To delete your account and associated shop data, contact us using the details below.

8. Your choices

You can access and correct your shop and product information from your dashboard, and you can request a copy or deletion of your data by contacting us. Where applicable data-protection law gives you additional rights, we will honour valid requests.

9. Children

Shoplink is intended for people old enough to run a business in their country. It is not directed at children.

10. Security

Accounts are protected by authenticated sign-in, and shop and product data is separated per account so only you can edit your own records. Data is encrypted in transit, product images are served through expiring signed links, and access to production systems is limited to the people who operate Shoplink. No online service can promise perfect security, so please use a strong, unique password.

11. Where data is stored

Shoplink runs on cloud infrastructure that may store and process data on servers outside Kenya. Where that happens, we rely on our providers' contractual data protection commitments to keep your information protected to the same standard.

12. Changes

We may update this policy as Shoplink evolves. Material changes will be reflected in the "Last updated" date at the top of this page, and continued use of Shoplink after an update means the revised policy applies.

13. Contact

Questions about privacy or a data request? Reach us at hello@shoplink.page.